Return policy

Premise:

 

Doesn't fit or just not happy with it?

Something wrong with your order?
  •  If you are not 100% satisfied with your purchase, you can return your order for an exchange or refund of your original payment method.
  • If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise (please analyze the table below).

 

 

1. Identify the "Return Reason":

 

Return Reason Request Type Available Description Validity Duration

(Returns are valid untile creation date + X days)

Max Days for Request

(Number of day a customer can request a return from order date)

- Wrong Purchase (You purchased a wrong product) [Burn Out Italy Arranges Return Shipping]

- Wrong Purchase (You purchased a wrong product)[Customer Arranges Return Shipping]

  • Exchange
  • Refund  
   45  60
- Wrong Product (You received a wrong product) [Burn Out Italy Arranges Return Shipping]
  • Exchange
  • Refund
   45  60
- Order was Cancelled (≥ 24 hours before the shipment confirmation email) [Burn Out Italy Arranges Return Shipping]
  • Refund
   45  60
- Product is Defective (Product must be new and unused) [Burn Out Italy Arranges Return Shipping]
  • Exchange
  • Refund
  • Repair
   45  60
- Product Arrived Damaged [Burn Out Italy Arranges Return Shipping]
  • Exchange
  • Refund
Keep all original shipping containers and take pictures if possible. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!  45  60

- Warranty Repair Service (≤ 24 Months) [Burn Out Italy Arranges Return Shipping]

- Warranty Repair Service (≤ 24 Months) [Customer Arranges Return Shipping]

  • Repair
While Burn Out Italy will assist international customers with warranty claims, items may need to be shipped to Italy for inspection or repair. Warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.Contact us first, to request this specific return case (we will open this request for you). 45

700

- Repair service (≥ 25 Months) [Burn Out Italy Arranges Return Shipping]

- Repair service (≥ 25 Months) [Customer Arranges Return Shipping]

  • Repair
We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like! Contact us first, to request this specific return case (we will open this request for you). 45

- Don't like the item [Burn Out Italy Arranges Return Shipping]

- Don't like the item  [Customer Arranges Return Shipping]

  • Exchange
  • Refund
  45 60

- Other (We reserve the right to decide if we can accept your return) [Burn Out Italy Arranges Return Shipping]

- Other (We reserve the right to decide if we can accept your return) [Customer Arranges Return Shipping]

  • Exchange
  • Refund
  • Repair
  45 60

 

 

2. How to Open a Return Request:

 

I don't have an Account I have an Account
  1. Guest Form:
    1. Fill the form, click on "Continue" and then click on "Request a Return":
      1. Following the next steps.
        1. You must create an account in order to request a product return.
  1. Log-in->Click on "My Orders":
    1. Select the order>Click on "Request a Return":
      1. Following the next steps.

 

 

3. Return Shipment Types:

You are responsible for shipping costs associated with getting your order back to us and for any applicable brokerage or customs charges.

Indipendent Via Burn Out Italy
  1. To be defined:
    1. ....
      1. Any items shipped COD or having additional brokerage fees that are charged to Burn Out Italy up on delivery will be rejected.
  1. You will receive the Return Shipping Label + Purchase Document + Any Required Customs Document.
    1. Contact the Shipping Company to request a Pick-up.

 

 

4. Return Exceptions:

...

 

5. Questions / Concerns:

If anything is unclear or if you have a special circumstance, shoot us a message.